Terms and Conditions
At Chateau Avalon, we’re committed to creating a seamless and enjoyable stay from the moment you book to the moment you check out. The following terms are in place to provide clarity, protect both our guests and our property, and ensure a smooth experience for everyone.
1. Use of Website
By accessing and using this website, you agree to the terms outlined on this page. All content is provided for personal use to explore our property, rooms, and current offerings.
2. Reservations & Payments
All reservations are subject to availability and are confirmed upon receipt of valid payment information. Rates may vary based on room type, date, and availability.
A valid credit card is required to secure your reservation. Any applicable deposits, prepayments, or rate-specific terms will be disclosed at the time of booking.
3. Cancellations & Modifications
Cancellation and modification policies may vary depending on the rate, package, or promotion selected at the time of booking.
- Standard reservations may be modified or canceled within the designated cancellation window provided at booking
- Late cancellations or no-shows may result in a charge of one or more nights
- Non-refundable or promotional rates may not be eligible for cancellation or modification
Guests are encouraged to review their confirmation details carefully, as those terms apply to the specific reservation.
4. Check-In & Check-Out
- Check-in time: 4:00 PM
- Check-out time: 11:00 AM
Early check-in and late check-out requests are subject to availability and may incur additional fees.
A valid government-issued ID and matching credit card are required at check-in.
5. Occupancy & Guest Responsibility
Each suite has a maximum occupancy limit. Exceeding this limit without prior approval may result in additional charges or termination of the stay.
Guests are responsible for maintaining the condition of the suite during their stay. Any damage, excessive cleaning, or missing items may result in additional charges.
6. Damages & Incidentals
A credit card is required at check-in for incidental charges. Chateau Avalon reserves the right to charge for:
- Damage to the suite or property
- Missing or removed items
- Excessive cleaning beyond standard housekeeping
Charges may be applied to the card on file following inspection of the suite.
7. Promotions & Special OfferS
From time to time, Chateau Avalon offers promotions, packages, and discounted rates.
Unless otherwise stated:
- Offers are subject to availability
- Promotions cannot be combined with other discounts or offers
- Blackout dates may apply
- Offers are valid only for qualifying dates and room types
- Discounts and inclusions are applied automatically when eligible at the time of booking
Specific terms may vary by promotion and will be reflected during the booking process.
8. Packages & Add-Ons
Packages and add-ons, including romance or specialty offerings, are prepared specifically for your stay.
- Package inclusions are subject to availability
- Substitutions may occur when necessary
- Add-ons should be selected in advance unless otherwise noted
9. Third-Party Booking Disclaimer
Reservations made through third-party platforms are subject to the terms and conditions of those providers. Chateau Avalon is not responsible for discrepancies in pricing, availability, or policies presented on third-party websites.
For the most accurate information and the most seamless booking experience, we recommend booking directly through our website.
10. Property Policies
To ensure a comfortable stay for all guests:
- Chateau Avalon is a non-smoking property (fees apply for violations)
- Pet policies, if applicable, will be disclosed at the time of booking
- Guests are expected to respect quiet hours and general property guidelines
Failure to comply with property policies may result in additional charges or early termination of the stay without refund.
11. Website Information & Availability
Information provided on this website is intended for general guidance and is offered as accurately as possible at the time of publishing. While we strive to ensure all details—including rates, availability, and offerings—are current, they may change without notice.
Chateau Avalon makes no guarantees regarding the completeness or accuracy of website content and is not responsible for temporary interruptions, errors, or omissions. All reservations, rates, and offers are subject to final confirmation at the time of booking.
12. Limitation of Liability
Chateau Avalon is not liable for any direct or indirect damages resulting from the use of this website, including but not limited to technical issues, booking discrepancies, or interruptions in service.
Guests are responsible for securing their personal belongings during their stay. Chateau Avalon is not responsible for loss, theft, or damage to personal items.
13. Updates to Terms
These terms may be updated periodically without prior notice. Continued use of this website indicates acceptance of the most current version.
14. Contact
If you have any questions regarding these terms or your reservation, our team is happy to assist.