Privacy Policy
Chateau Avalon is committed to protecting your privacy and ensuring a transparent experience when you interact with our website, advertisements, and services. This Privacy Policy outlines how we collect, use, and protect your information.
1. Information We Collect
When you visit our website or interact with our services, we may collect:
– Personal Information
- Name
- Email address
- Phone number
- Any information submitted through contact or inquiry forms
– Booking Information
- Reservation details
- Stay preferences
- Payment information (processed securely through third-party providers)
– Automatically Collected Information
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- Referral source (how you found us)
2. How We Use Your Information
We use collected information to:
- Process and manage reservations
- Respond to inquiries and provide customer support
- Improve our website performance and user experience
- Personalize content and offers
- Deliver relevant advertising through platforms like Meta (Facebook/Instagram) and Google
3. Information Sharing
We do not sell your personal information.
We may share information with trusted third parties when necessary to operate our business, including:
- Booking and reservation systems
- Payment processors
- Marketing and analytics platforms
These partners are required to handle your data securely and in accordance with applicable privacy standards.
4. Data Security
We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. While no system is completely secure, we continuously work to maintain appropriate safeguards.
5. Third-Party Services
Our website may link to or integrate with third-party platforms for booking, payments, or analytics. These services operate independently and have their own privacy policies.
We recommend reviewing those policies when interacting with third-party systems.
6. Your Choices & Rights
You have the ability to:
- Opt out of marketing communications at any time
- Adjust cookie preferences through your browser settings
- Manage advertising preferences through Meta and Google platforms
If you wish to request access to or deletion of your personal information, please contact us directly.
7. Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and support our marketing efforts.
These may include:
- Essential cookies for site functionality
- Analytics cookies to understand how visitors use our website
- Advertising cookies to deliver relevant ads and measure campaign performance
Through tools such as the Meta Pixel and Google Ads tracking, we may collect information about your interactions with our website to better tailor advertising and measure effectiveness.
8. Advertising & Remarketing
We may use your information to show you relevant ads across platforms, including:
- Meta (Facebook and Instagram)
- Google (Search, Display, and YouTube)
This allows us to:
- Share promotions and offers that may interest you
- Reconnect with visitors who have previously engaged with our website
- Improve the relevance of our advertising
You can manage your ad preferences directly through these platforms:
- Facebook Ad Preferences
- Google Ad Settings
9. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. The most current version will always be available on our website.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us.
By using this website, you consent to the use of cookies and tracking technologies as described in this policy.